Support Contacts
Solutions for Products and Systems
Our highly-trained technical and product specialists deliver customized support and information tailored to meet your needs.
Access Control
![](/-/media/project/jci-global/brand-logos/tyco/tyco_cem_systems.png?h=320&w=750&la=en&hash=AB461F52A143ED9BBE5B4C89817E0FD1)
Support Options for CEM Systems
Phone and Email: EMEA Technical Support | Asia Pacific Technical Support
Website: www.cemsys.com
Technical Library (Login Required)
Phone and Email: EMEA Technical Support | Asia Pacific Technical Support
Website: www.cemsys.com
Technical Library (Login Required)
![](/-/media/project/jci-global/brand-logos/tyco/tyco_innometriks.png?h=320&w=750&la=en&hash=7E90DA9949961554C0C40B001A560D93)
Support Option (Email) for Kantech and Software House hardware and software
Global Email Support: access-support@jci.com
Global Email Support: access-support@jci.com
![](/-/media/project/jci-global/brand-logos/tyco/tyco_kantech.png?h=320&w=750&la=en&hash=991E4ADB1FF32C94CD318E495B72EA80)
Support Options for Kantech
Phone | Email | Global Contact details
Website: www.kantech.com
Technical Library
Software Downloads (Login Required)
Phone | Email | Global Contact details
Website: www.kantech.com
Technical Library
Software Downloads (Login Required)
![](/-/media/project/jci-global/brand-logos/tyco/tyco_software_house.png?h=320&w=750&la=en&hash=33CC1F99406EF4D9679DE667574CA24B)
Support Options for Software House
Phone | Email | Global Contact details
Website: www.swhouse.com
Technical Library
Software Downloads (Login Required)
Phone | Email | Global Contact details
Website: www.swhouse.com
Technical Library
Software Downloads (Login Required)
Video Surveillance
![](/-/media/project/jci-global/brand-logos/tyco/tyco_american_dynamics.png?h=320&w=750&la=en&hash=5B2C7E134A4B5122DE413A0760A010AB)
Support Options
Phone and Email: Global Contact Details
Website: http://www.americandynamics.net/
Technical Library
Software Downloads (Login Required)
Phone and Email: Global Contact Details
Website: http://www.americandynamics.net/
Technical Library
Software Downloads (Login Required)
![](/-/media/project/jci-global/brand-logos/tyco/tyco_exacq.png?h=320&w=750&la=en&hash=26A9F441603771038F395A96F9B327BF)
Support Options
Phone: North America:+1-317-845-5710 (option 2 - English) | Global Contact Details
Website: www.exacq.com
Support Form | Knowledge Base
Manuals | Software Downloads
Phone: North America:+1-317-845-5710 (option 2 - English) | Global Contact Details
Website: www.exacq.com
Support Form | Knowledge Base
Manuals | Software Downloads
![](/-/media/project/jci-global/brand-logos/tyco/tyco_illustra.png?h=320&w=750&la=en&hash=407FBA63C6C0D048D7B87CDA01E900FC)
Support Options
Phone and Email: Global Contact Details
Website: https://www.illustracameras.com/
Technical Library and Software
Phone and Email: Global Contact Details
Website: https://www.illustracameras.com/
Technical Library and Software
Converged Solutions
![Tyco Blue Logo](/-/media/project/jci-global/security/tyco/test-images-2/brands/tyco-logo.png?h=320&w=720&la=en&hash=34B71FB104A8416E9AADC46195C5B9BB)
Connected Partner Program
Inquiries on the Connected Partner Program for C•Cure 9000, CEM Systems, DSC, exacq, Illustra, Kantech, American Dynamics, victor, and VideoEdge.
Email: connectedpartnerprogram@jci.com
Website: connectedpartnerprogram.partnerproducts.com
Inquiries on the Connected Partner Program for C•Cure 9000, CEM Systems, DSC, exacq, Illustra, Kantech, American Dynamics, victor, and VideoEdge.
Email: connectedpartnerprogram@jci.com
Website: connectedpartnerprogram.partnerproducts.com
![Tyco Blue Logo](/-/media/project/jci-global/security/tyco/test-images-2/brands/tyco-logo.png?h=320&w=720&la=en&hash=34B71FB104A8416E9AADC46195C5B9BB)
Cyber Solutions
Inquiries or reporting a potential vulnerability.
Email: productsecurity@jci.com
Website: www.johnsoncontrols.com/cyber-solutions
Inquiries or reporting a potential vulnerability.
Email: productsecurity@jci.com
Website: www.johnsoncontrols.com/cyber-solutions